Get Your Customer Care Project Funded – Part 2
You’re in a big company in a competitive industry. You have great ideas to improve customer care and boost your team. That’s great. But of course there’s always competition for development dollars....
View ArticleWould Warren Buffett Invest in Your Contact Center?
Warren Buffett is renowned for his business acumen. If he analyzed your contact center business, would he see you’re moving your business in the right direction? How’s your contact center trending? If...
View ArticleWhat’s Your Black Friday Takeaway? 3 Tips for Web Engagement
OK, there’s good news and bad news. The good news is your company’s retail web site did record revenue during the Brown Thursday, Black Friday, Small Business Saturday, and Cyber/Mobile Monday sales...
View ArticleSnow Happens! 5 Tips for Your Seasonal Agent Team
For many companies, the holiday season drives a lot of business, often leading to a fantastic increase in product sales, installs and payments. Yet, the holiday season can also present a huge challenge...
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